When you instruct us we will present you with two documents;
i. Letter of Engagement, and
ii. Terms of Engagement
The Letter of Engagement will list the specific services that will be provided to you in response to your instructions, the basis on which our fees will be charged, and finally the name and status of the people in our firm who will have overall responsibility for the services. It will be important for clients to question details on that letter if they are not understood or agreed upon, and otherwise acknowledge receipt of the letter. It is important to understand that should the original request change or evolve to more services, an updated Letter of Engagement will need to be produced
The Terms of Engagement incorporate our standard terms of trade and information we are required to disclose to you in relation to fees, our insurance arrangement, the Lawyer Fidelity Fund and other specific matters.