At MACTODD we are committed to doing our best to ensure we provide an excellent level of service and expertise to meet your individual needs.
We strive at all times to hold true to our values of Accessibility, Care and Excellence in all our dealings with you and will:
- Discuss with you your objectives and how they should best be achieved
- Act competently, in a timely way and in accordance with instructions received and arrangements made
- Protect and promote your interests at all times
- Protect your privacy and ensure appropriate confidentiality
- Treat you fairly, respectfully and without discrimination
- Provide you with information about the work to be done, who will do it and the way the services will be provided
- Give you clear information and advice
- Keep you informed about the work being undertaken and advise you when it is completed
- Charge you a fee that is fair and reasonable and let you know how and when you will be billed
If you choose to instruct us, we will provide you with details of who will undertake your work and our charging structure and provide you with a copy of our Terms of Engagement.